What is your shipping policy?
We ship UPS ground delivery for a flat shipping and handling fee of $ 4.50 to
all locations in the U.S. for all combined orders of up to $50.00. We charge a
flat shipping and handling fee of $7.00 for all orders over $50.00 for the same
UPS ground delivery. If you desire faster delivery, we also offer 1 day or 2 day
overnight UPS delivery options which can be selected in the check-out process.
How can we contact you?
You can contact us by email at sylvia@sylviasssecret.com; by telephone at
845-222-2482; or by writing to our address at: 747 Chestnut Ridge Road, Chestnut
Ridge, NY 10977.
What is your guarantee if any?
We believe that customer satisfaction is the number one objective we strive for.
Therefore, we have a money back, no questions asked guarantee on all orders for
a thirty (30) day period from receipt by the customer. However, prior to return
shipping, customer must obtain a Return Merchandise Authorization number from
us. In addition, the customer returning product pays for the return shipping.
What is the quality of your product?
We stand behind our product as having the highest quality available. Our
vitamins and supplements are manufactured in the United States by one of the
nation’s foremost manufacturers and wholesaler suppliers. Many companies which
sell more expensive vitamins and supplements which are similar, or the same
product, charge more for the same product we bring to you on our site.
Our Products are GMP and OTC Certified
You can feel comfortable knowing that the facilities where our products are manufactured are both GMP and OTC certified.
With GMP Certification (Good Manufacturing Practices) you are assured that the products we provide you with are manufactured in a facility that complies with the guidelines set forth by the National Nutritional Foods Association. Furthermore, to maintain this certification, the facility is periodically inspected and audited to ensure continuous compliance in the areas of Personnel, Manufacturing Plant, Grounds, Sanitation, Equipment, Quality Operations, Production and Process Controls, Warehouse, Distribution, and Post-Distribution Practices.
When you work with a GMP Certified facility, you know that your products will be clean, safe, and you will get exactly what you ordered.
Along with our GMP Certification, our facilities also have Over-The-Counter Certification. This allows us to make you products with over the counter drugs in them. If you desire, we can help you to private-label your own line of non-prescription pharmaceuticals.
Of course, even if that is not what you need from us, the fact that our facilities have achieved this high level of certification should give you an idea of our high-standards and capabilities, and give you more confidence in working with us.
Please feel free to give us a call at 888-718-4826 and one of our representatives will help you to produce the product or products for your success.
FDA Disclaimer
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat cure or prevent disease or a medical condition. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained in or on any product label or packaging. You should consult with a healthcare professional before starting any course of medicine or supplement. Sylvia’s Secret is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes relating to label information.
What is your Privacy Policy?
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Customer Information
SylviasSecret.com uses an order form for customers to voluntarily fill in to
request information, products, and services. From this form, SkyGeek.com
collects visitor contact information (such as email and mailing addresses) and
financial information (such as account or credit card numbers). Contact
information from the order form is used to process, fulfill, and ship orders.
If customers would like to receive marketing information (i.e., email
announcements of specials or promotions), they may elect to do so by checking a
box during the order process. The customer's contact information is utilized for
these announcements. The customer's contact information is also used to contact
the customer in the event of a customer service issue regarding an order placed
with SylviasSecret.com. Financial information that is collected is used to bill
the customer for products and services. Neither contact nor financial
information collected by SylviasSecret.com is provided or sold to any third
parties.
Security
This site has security measures in place to protect the loss, misuse and
alteration of the information under the site’s control. The site server utilizes
industry-standard SSL encryption for purchases, protecting your financial
information (including credit card numbers).
Session Cookies
This site saves distinct packets of information (commonly referred to as
"session cookies") on a customer's computer when the "order" button is pressed
at any time during a visit. The purpose of this is to retain shopping basket
data if a customer decides to continue browsing the Website before completing
their order.
